Dear Globe,
I have been a loyal
subscriber for 13 years (and counting) and throughout this time, your telecom
service has been well within my tolerance, even recently what with all your
major connection fails. I wish I could say the same for your customer service.
I find it has degraded as the years passed by.
I’ve encountered multiple
bouts of terrible customer service from your company and I am saddened because
these past few months, I have been campaigning (albeit passively) that GLOBE’s
customer service is still better than SMART’s (partly because I really believe
so, taking from friend's experiences; also because I work for a sister company;
and because I would like my contacts to remain in the same network) but
goodness, my arguments has become very old and invalid. It is frustrating that
we, mobile users, have to choose the lesser of two evils. It is disheartening
that you spew your taglines of having things MY WAY and giving it HASSLE FREE,
yet give your customers anything but what you promised.
